TSINFA Service Advantages
- 24/7 Technical Support
- Personalized / Customized Services
- Remote and On-site Support
- Parts Supply and Repair Assurance
- Training and Installation Guidance
- Global Service Network
Personalized Support for Every Customer
Every TSINFA customer has different needs and challenges. Our support adapts to your situation to help your CNC machine center run reliably.
For routine issues, you can reach our team any time by phone or video. Remote guidance helps solve problems quickly when an on-site visit isn’t possible.
If your problem can’t be fixed remotely, you can send the machine or the parts back to us. When necessary, our engineers can also come to your workshop to provide on-site service.
Spare Parts & Logistics
Our stock includes frequently used genuine parts, ready for fast shipment to minimize equipment downtime, and also promises compatibility with your machine.
Our CNC machining center inventory strategy ensures commonly used spare parts are always available, enabling us to ship orders with the fastest turnaround times to minimize your equipment downtime.
With established global logistics channels, we can ensure safe and timely delivery of CNC machining center spare parts to customers worldwide, with tracking and status updates throughout the process.
For spare part replacement, our technical team provides step-by-step guidance via phone or video. For complex components, TSINFA engineers can assist on-site if it is necessary.
On‑Site Service
Our engineers go to your site to handle practical work.
Services we provide on-site:
- Install and commission machines.
- Calibrate and align axes.
- Find and fix faults.
- Carry out scheduled preventive maintenance.
- Move or reinstall large machines when needed.
We keep notes on each visit and hand over a short report. If spare parts are required, we can fit them on site or arrange quick replacement.
Training & Documentation
We provide training and materials to help your team use and maintain the machines.
- Teach your new operators how to set up and run the machines safely.
- Show your staff how to do regular maintenance.
- Explain CNC system updates and software changes.
- Provide manuals for operation, maintenance, and spare parts.
- Offer video guides, remote lessons, and online documents for reference.
We aim to make it easier for your team to work with the machines and keep them running well.
